{"product_id":"return-policy","title":"Return Policy","description":"\u003cdiv\u003e\u003cstrong\u003eRETURNS \u0026amp; EXCHANGES\u003c\/strong\u003e\u003c\/div\u003e\n\u003cdiv\u003eWe’re bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 30 days of receipt for most items in new condition.\u003c\/div\u003e\n\u003cp\u003e\u003cbr\u003e\u003cspan\u003e1. Please contact Customer Service by submitting a ticket on our site, indicating the item(s) you would like to return and the reason. We will get back to you within 24 hours. Your patience will be highly appreciated.\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003e2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003e3. Drop off your package at the local post office.\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003e4. Most returns are processed within 5 business days after we receive your package. We’ll issue the refund to your payment account in advance. Once your refund has been issued, you will receive a confirmation email.\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003eIf your product is defective or doesn't work properly, let us know and we'll send you a replacement one.\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003ePlease note that any orders that have already been packed or shipped cannot be cancelled.\u003c\/span\u003e\u003cbr\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003cdiv\u003e\u003cstrong\u003eRETURN CONDITIONS\u003c\/strong\u003e\u003c\/div\u003e\n\u003cdiv\u003e1. You have 30 days to decide if an item is right for you, if not, you can certainly come to us within 30 days of receipt.\u003c\/div\u003e\n\u003cp\u003e\u003cbr\u003e\u003cspan\u003e2. The following items cannot be returned or exchanged: lingerie \u0026amp; sleepwear and accessories (except scarves, bags, and mermaid blankets).\u003c\/span\u003e\u003cbr\u003e\u003cbr\u003e\u003cspan\u003e3. Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.\u003c\/span\u003e\u003cbr\u003e\u003cbr\u003e\u003cspan\u003e4. We do not accept returned items that were sent back by you directly without checking with us first.\u003c\/span\u003e\u003cbr\u003e\u003cbr\u003e\u003cspan\u003e5. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.\u003c\/span\u003e\u003cbr\u003e\u003cbr\u003e\u003cspan\u003e6.If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003eNote: The original shipping fee and insurance are non-refundable.\u003c\/span\u003e\u003cbr\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003cdiv\u003e\u003cstrong\u003eREFUNDS\u003c\/strong\u003e\u003c\/div\u003e\n\u003cdiv\u003eWe believe in our products so much that we offer a 30 day No-Hassle refund policy. If you're unhappy about your purchase, send us the product back and we'll refund your money immediately.\u003c\/div\u003e\n\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003cdiv\u003e\u003cstrong\u003eREFUND METHOD\u003c\/strong\u003e\u003c\/div\u003e\n\u003cdiv\u003eOnline direct refund. Or paypal, stripe.\u003c\/div\u003e\n\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003cdiv\u003e\u003cstrong\u003eRETURN ADDRESS\u003c\/strong\u003e\u003c\/div\u003e\n\u003cdiv\u003eIf you wish to return the items to the nearest return address, you could contact our customer service at\u003cspan\u003e \u003c\/span\u003e\u003cspan\u003eamy@theninjabeauty.com\u003c\/span\u003e\n\u003c\/div\u003e\n\u003cp\u003e\u003cbr\u003e\u003cspan\u003eNote: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.\u003c\/span\u003e\u003c\/p\u003e","brand":"Alice","offers":[{"title":"Default Title","offer_id":45888595689668,"sku":null,"price":0.0,"currency_code":"USD","in_stock":false}],"url":"https:\/\/aalice.store\/products\/return-policy","provider":"Alice","version":"1.0","type":"link"}